Vodafone Idea
× Preventive
Maintenance System
Replacing fragmented manual processes across thousands of telecom towers with one unified, real-time platform for managers and field engineers.
Vodafone Idea India's Telecom Giant
Hundreds of sites. Hundreds of engineers. Multiple regions. One operation that couldn't afford gaps and a system that was breaking under the weight of its own scale.
Massive Tower Network
Operating an extensive network of telecom towers across multiple regions infrastructure that directly affects millions of users when it fails.
Scale Breaks Manual Processes
When a tower goes unmaintained, network quality drops and equipment fails. Manual tracking and fragmented tools were not built for this scale.
Multi-Layer Management
Circle Managers, Zone Tower Managers and field engineers all needed to work in sync — with no unified system connecting them.
Zero Real-Time Visibility
Leadership had no dashboards, no live data and no way to see field performance across regions without manually chasing updates.
Everything That Was Breaking
Before PMS, maintenance was managed through manual tracking, fragmented tools and offline reporting. The operation worked but did not scale and did not give leadership the visibility they needed.
No Central Task Management
Managers assigned work without a unified system. No reliable way to see which sites were maintained, overdue, or which engineers were overloaded.
Field Engineers Had No Mobile Tool
Engineers at remote tower sites had no way to update progress or submit checklists on-site. Updates came in late, inconsistently and often on paper.
No Standardised Maintenance Process
Different engineers completed maintenance differently. No enforced checklists, no module-by-module verification no way to ensure every step was done before task closure.
Approvals Were Slow and Informal
Zone Tower Managers had no structured workflow for reviewing completed work. Reviews were delayed, documentation inconsistent, accountability unclear.
Inventory Was Completely Untracked
Spare parts and equipment had no tracking system. Engineers would arrive on site without the parts they needed jobs got delayed before they started.
One Connected Platform.
Two Powerful Interfaces.
A Preventive Maintenance System integrated into the Oneforce platform a web portal for management and a mobile app for field engineers, working as one.
Web Portal — Management Command Centre
Circle Managers and Zone Tower Managers create & assign tasks, plan weekly schedules, track inventory, review engineer performance and approve completed work all from one place.
Mobile App — Built for the Field
Engineers log in, see assigned tasks by status, access full site info and maintenance instructions, work through module-specific checklists and submit directly from the tower site. No paperwork.
Centralised Task Creation & Assignment
Managers create and assign tasks based on tower location, maintenance schedule and engineer availability. Weekly schedules planned and tracked no site gets missed.
Inventory Management Module
Spare parts and equipment tracked across all regions against tasks before work begins. Engineers arrive on site with everything they need delays eliminated before they start.
Real-Time Performance Dashboard
Management sees live task completion rates, engineer productivity and maintenance status across every location. Reports generated on demand no chasing updates.
Enforced Module-by-Module Checklists
Every tower module has its own checklist in the mobile app. Engineers work through every item and submit directly from site no task closes without full completion.
Structured Approval Workflow
Completed checklists route directly to the relevant Zone Tower Manager for review and approval within the portal. Once approved, task closes and the record is locked permanently.
Role-Based Access Control
Circle Managers, Zone Tower Managers, admin teams and field engineers each see exactly what they need and nothing they don't. Every action tied to a role and an identity.
The Results
Every fragmented process replaced. Every visibility gap closed. Every result measurable from day one.
One Unified Platform
Every maintenance activity across every site and region is now managed, tracked and documented in a single place. Fragmented systems retired completely.
Field Updates in Real Time
Checklists submitted from remote tower sites reach managers immediately. The gap between what happens in the field and what management sees closed completely.
Standardised Maintenance Quality
No engineer can close a task without completing every required checklist item. Maintenance quality became consistent across the entire network no exceptions.
Approval Times Dropped Dramatically
Zone Tower Managers review and approve through the portal instead of email chains and phone calls. The process that took days now takes hours.
Real-Time Operational Visibility
Dashboards show live completion rates, engineer performance and tower health across all regions. Decisions happen from a single screen — no chasing updates.
Inventory Delays Eliminated
Parts and equipment are tracked against tasks before work begins. Engineers arrive on site with what they need jobs start on time, every time.
Before this system, keeping track of maintenance across our tower network was a constant challenge. The PMS platform gave our managers real visibility and gave our field engineers a tool that actually works in the conditions they operate in. The difference in how we run maintenance now compared to before is significant.
Technology Used
Enterprise-grade stack built for real-time coordination at scale across web and mobile.
Ready to Be Our Next Success Story?
Let's build something exceptional together. Tell us about your project we'll respond within 24 hours.
INDIA 
USA 
SOUTH AFRICA 
MAURITIUS